This is the legal info for The Zen Reno’s Terms & Conditions
Welcome to www.thezenreno.com (our Site).
This Site gives you an opportunity to browse and purchase products and services for renovators offered by Buildit123 Pty Ltd A.C.N. 620 719 191 trading as The Zen Reno A.B.N 49 620 719 191 (we, us, our, or The Zen Reno).
These Terms and Conditions (Terms) govern your use of this Site, as well as The Zen Reno’s products and services, and form a binding contractual agreement between you and us.
These Terms are important and you should ensure that you read them carefully and contact us at [email protected] if you have any questions before purchasing our products or engaging our services.
These Terms constitute the entire and only agreement between you and us and supersedes all prior agreements, conduct, representations and understandings.
The Zen Reno’s products and services are intended for people aged 18 and over.
By accessing, downloading or using the products and services offered on our Site, whether or not you register as a member, you agree to be bound by these Terms, which you acknowledge that you have read and understood.
We may change all or part of these Terms at any time. If we do, the new terms and conditions will be posted on this Site. Your continued use of the Site will constitute your acceptance of any changes. If you object to any changes to the Terms, your only remedy is to immediately discontinue your use of the products and/or services.
All The Zen Reno products and services are intended for general education and information purposes only. Nothing on this Site, or any of the content provided to you by us during our provision of the products and/ or services, purports to offer legal, medical, financial, tax or other professional advice. Use caution and always seek professional advice before acting on any information that we provide.
The Zen Reno provides support, guidance and tools for you to set goals, determine priorities and achieve results, but any decision you make, and the consequences that flow from such decisions, is your sole responsibility. Your success depends on many factors, including your background, dedication, participation, desire, market conditions and motivation.
Any testimonials and examples within our marketing materials are not to be taken as a guarantee that you will achieve the same or similar results.
You acknowledge and agree that The Zen Reno, its directors, principals, employees and representatives are not responsible for decisions that you may make nor losses that may arise out of any business or personal decision made by you at any time.
The Zen Reno cannot and does not make any guarantees about your ability to get results or earn any money with our ideas, information, tools, or strategies. You acknowledge that there is an inherent risk in any enterprise or activity and agree there is no guarantee that you will earn or save any money as a result of your purchase of our products and/or services.
Any financial representations referenced by us on the Site, in our videos, forums or during the provision of our services are illustrative of concepts only and should not be considered as promises for actual or future performance.
Before you purchase our products and/or services, you must register an account with us.
You must provide accurate, complete and up-to-date registration information, as requested, and it is your responsibility to inform us of any changes to your registration information.
We may at any time request a form of identification to verify your identity.
If you are a registered user or member to this Site, you acknowledge and agree that:
You must ensure the security and confidentiality of your registration details, including any username and/or Password. You must notify us immediately if they become aware of any unauthorised use of your registered details.
Where a member service is for one user only, you will not let any other person use your Password or any registered user or member services.
When using our products and/or services, you may be given access to Facebook groups,other online or in person forums (The Zen Reno) or events in which you may post comments, photos, messages or other material (Your Content). When posting Your Content, you agree that you will not post or otherwise publish through this Site or our The Zen Reno Community any of the following:
By posting or otherwise publishing Your Content on our Site or The Zen Reno Community, you:
We reserve the right (but have no obligation) to:
Our Site and The Zen Reno’s Community is a space for learning and is a pitch-free, solicitation-free and sales-free environment.
Whilst using this Site and/or our The Zen Reno’s Community, we ask that you not:
People of all ages and experience levels are welcome here. We have community members of all skill and experience levels.
We want people to feel safe when using our groups and forums. For that reason, we’ve developed a set of community guidelines, outlined below.
These policies will help you understand what type of sharing is allowed in our private groups and communities, and what type of content may be reported to us and removed.
Because of the diversity of our global community, please keep in mind that something that may be disagreeable or disturbing to you may not violate our community guidelines.
We respect your confidential and proprietary information, ideas, plans and trade secrets (collectively, Confidential Information) and by using our products and/or services, you agree to respect the same rights of the other The Zen Reno’s product and/or services participants (Participants) and representatives of The Zen Reno
While you are free to discuss your personal results from our services, you must keep the experience and statements, oral or written, of the Participants in the strictest of confidence.
All material on this Site, in our The Zen Reno Community or otherwise delivered by us including (but not limited to) course content, text, graphics, information architecture and coding (Our Content), is subject to copyright.
While you may browse or print Our Content for non-commercial, personal or internal business use, you must obtain our prior written permission if you’d like to use, copy or reproduce it. Modification of Our Content for any other purpose is a violation of our copyright and other proprietary rights, and is strictly prohibited.
You acknowledge that you do not acquire any ownership rights by using the Site or Our Content.
The trademarks, logos, and service marks displayed on our Site are the registered or unregistered trademarks of The Zen Reno. The trademarks, whether registered or unregistered, may not be used in connection with any product or service that does not belong to The Zen Reno, in any manner that is likely to cause confusion with customers, or in any manner that disparages The Zen Reno.
Nothing contained on this Site or in our The Zen Reno Community should be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademark without our express written permission.
You agree that damages may be an inadequate remedy to a breach of these Terms and acknowledge that The Zen Reno will be entitled to seek injunctive relief if such steps are necessary to prevent violations of its intellectual property rights.
We reserve the right to terminate your use of the Site, The Zen Reno Community or our products and/or services generally if you breach these terms, as determined by us in our sole discretion.
Refunds are not provided for our products and/or services that have been rendered by us, including where you have been given access to Our Content or our The Zen Reno Community, whether accessed by you or not, unless we are in breach of the Australian Competition and Consumer Act 2010.
The cost, cancellation and refund, if any, details of our products and services are set out below:
Product or Service
Recommended Retail Price (in AUS dollars)*
Nail Your Renovation Numbers
7 days – no questions
The Art of Renovation
30 day Doing Guarantee**
One on One consultation
Any time, by you or us by email to [email protected]
Month to month
Any time, by you or us by email to
** To claim under the Guarantee, you must email all completed tasks or exercises to [email protected] within 30 days of the start date of your chosen project.
Each refund request will be assessed on a case-by-case basis and when genuine value has not been received or isn’t able to be received, refunds will be granted at the discretion of The Zen Reno team.
Invoices for any The Zen Reno program are automatically generated and can be requested at any time by emailing [email protected]
Some of our payments are operated through an online and automated billing system (Online Payment). Where your payments are made via Online Payment:
Where another agent or enterprise is debiting funds pursuant to an arrangement entered into with us, you also affirm the same rights and undertakings explained in these Terms to them.
We reserve the right to suspend or terminate any product or service, at our discretion, if payment is defaulted.
We reserve the right to on-sell or otherwise authorise a debt-collection or other authorised agency to collect any amount not paid by you.
We reserve the right to inform credit watch monitoring services of ongoing defaults trends or payment-avoiding strategies employed where we deem it appropriate.
We endeavour to work with clients who have financial difficulties to ensure actions such as those listed above do not happen. If you are having difficulties or require a payment plan, please contact us.
In circumstances where we invoice you for payment, payment is due and payable by the payment date noted on the invoice. Failure to make payment by the payment date may lead to suspension of use of our product and/or services.
From time to time, The Zen Reno may offer members the opportunity to purchase additional products and services at a discounted rate. To be eligible for this discount, you must be an active member in good standing at the time of purchase.
Any refund requests will be assessed on a case-by-case basis and when genuine value has not been received or isn’t able to be received, refunds may be granted at the discretion ofThe Zen Reno7
For the purpose of the paragraphs below presentations and retreats hosted byThe Zen Reno will be referred to as ‘Events’.
Events are strictly adults only to ensure professionalism and a quiet working environment for all other attendees.
The Zen Reno reserves the right to exclude you from any Event should you, in The Zen Reno’s sole determination, become disruptive.
You understand and acknowledge that The Zen Reno and/or its representatives may record any aspect of an Event(Recordings). Those Recordings may be in the form of audio, video or still photography, and those Recordings may be used in the production of marketing or other materials to be used by The Zen Reno
You hereby waive any and all legal rights you may have against The Zen Reno in respect of Recordings of your participation in the event and grant to The Zen Reno the absolute right and permission to copyright and use, reuse and publish the Recordings where you may be depicted or included, in whole or in part, or composite or distorted in character or form, without restriction as to changes or alterations from time to time, or reproductions thereof in colour or otherwise, made through any medium and in any and all media now or later known, for art, advertising, trade or any other legal purpose. You also consent to the use of any printed matter in conjunction with that use.
You waive any right that you may have to inspect or approve the finished product or products of the Recordings or any printed matter that may be used in connection with the Recordings or the use to which it may be applied.
You hereby release, discharge and agree to hold harmless The Zen Reno from any and all liability that has or may occur in the making of the Recordings or any subsequent process or publication.
In the unlikely event that The Zen Reno cancels an Event, you will receive a full refund of the purchase price paid for the Event. The Zen Reno will not reimburse any optional expenses including but not limited to flights and accommodation.
The disclaimers, liability limitations and indemnities within these Terms do not exclude rights that by law may not be excluded. Such rights include, but are not limited to, those rights under Australian Consumer Laws.
We do not make any express or implied representation or warranty about, or shall be liable, in contract, tort (including negligence) or otherwise, for any direct, indirect, special or consequential loss, damages or reliance in connection with any of our Site, The Zen Reno or Our Content.
In no event will we be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute products or services arising out of or related to the use, inability to use, unauthorised use, performance or non-performance of or reliance upon this Site,The Zen Reno Community or Our Content.
These limitations and terms include (but are not restricted to) loss or damage you might suffer as a result of:
You indemnify us from all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred or suffered by you or us as a direct or indirect consequence of using or attempting to use our information, products, services or any breach by you or your agents of these Terms. We are not responsible for, and expressly disclaim all liability to the fullest extent permitted by law, for damages of any kind arising out of use, reference to, or reliance on any information contained within our Site, The Zen Reno Community or through use of our products or services.
As affiliates of certain products and services we may receive compensation for recommending and promoting products/services linked to from this Site or via our The Zen Reno Community.
You cannot transfer or assign your The Zen Reno membership without The Zen Reno’s Directors prior written consent.
We may assign or transfer our obligations under these Terms at any time, subject to giving you four (4) weeks prior notice in writing.
Should a dispute arise between us, we strongly encourage you to contact The Zen Reno at [email protected] to seek a resolution. Any reasonable requests will be considered and The Zen Reno will attempt to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
These Terms shall be construed in accordance with and governed by the laws of Queensland. You consent to the exclusive jurisdiction of the courts in Queensland to determine any matter or dispute which arises between us.
We welcome enquiries or feedback on our Site. Unless specifically stated by you, we shall treat any information you provide us with, as non-proprietary and non-confidential.
If you have questions or comments regarding this Site, or The Zen Reno’s products or services, please email us at [email protected]
Trading Name: The Zen Reno
ABN: 49 620 719 191
Telephone Number: (07) 3311 2858
Email: [email protected]
These Terms + Conditions last updated: May 2020